Customer support is provided by email and I aim to reply within one working day, albeit most replies are made within a few hours. However, due to time zones and differences in both work week length and working days around the world, please allow up to 48 hours for a response.
Please contact me directly:
neil AT thethirdguild.com
In the meantime, please take a look at the user guide and faqs pages as they may contain the answer to your questions:
In order to fix a bug or issue, I need to be able to replicate it here. Hence, please email me using the address above and include,
Operating system name; Windows, macOS or Linux.
The MODO version that you're using; e.g. 14.2v1
Step-by-step instructions to reproduce the issue
Screenshot of modo that shows UI and tool settings, if possible.
Modo scene file (zip), if possible. Keep simple; e.g. single layer and geometry where issue occurs.